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Course Overview

About This Course

This workshop is designed for people who are experts in their field and need to communicate this expertise to clients. In the financial services sector many of the strengths that make technical experts successful in their roles can make communicating with clients difficult. Outstanding analytical skills and the ability to focus on detail can make it challenging when we need to deliver clear and engaging messages to clients. This workshop gives participants a framework to focus on their clients, harness their technical knowledge and handle challenging questions. Specific areas covered will include:

  • Understanding what your client cares about and adapting your communication style accordingly.

  • Being clear on your key messages.

  • Building the relationship as well as delivering the message.

  • Dealing with challenging situations e.g. handling questions when you don't know the answers, dealing with different levels of sophistication within your audience and handling aggressive questions.

  • What happens when things go wrong: how to turn the moment of crisis into an opportunity to build trust for the future.



Martyn Barmby

Director Martyn Barmby is the driving force behind MSB. Passionate about empowering talented professionals, his mission is to tap into a person’s true potential and give them the ability to communicate their brilliance. Martyn Barmby brings a true 360degree perspective. A professional actor with 12 years senior executive experience in consultancy and project management, he has an innate understanding of the skills needed for exceptional presentations. Having led consultancy businesses in the UK, US and France, Martyn has also performed around the world as a professional actor. It’s no surprise that he’s skilled in advanced communication techniques and has developed powerful methods and influencing skills from the worlds of acting and business.