Live Online Workshop: Communicating Successfully With Clients
10th March 2023 from 9.30 - 12.30 - £250
This workshop is designed for people who are experts in their field and need to communicate this expertise to clients. In the financial services sector many of the strengths that make technical experts successful in their roles can make communicating with clients difficult. Outstanding analytical skills and the ability to focus on detail can make it challenging when we need to deliver clear and engaging messages to clients. This workshop gives participants a framework to focus on their clients, harness their technical knowledge and handle challenging questions. Specific areas covered will include:
Understanding what your client cares about and adapting your communication style accordingly.
Being clear on your key messages.
Building the relationship as well as delivering the message.
Dealing with challenging situations e.g. handling questions when you don't know the answers, dealing with different levels of sophistication within your audience and handling aggressive questions.
What happens when things go wrong: how to turn the moment of crisis into an opportunity to build trust for the future.